Privacy Policy

We collect only the information needed to provide our chauffeur and concierge services, including:

• Contact details — your name, mobile phone number, and email address.
• Trip details — pickup and drop-off locations, dates and times, stops, flight information, passenger count, and any special requests.
• Booking and communication records — messages you send to us by text or email, and the bookings made on your behalf by an executive assistant.
• Payment information — handled by our payment processor; we do not store full card numbers on our systems.

We use your information solely to deliver and support our transportation services, including:

• Arranging, confirming, and fulfilling your bookings.
• Assigning chauffeurs and vehicles and coordinating your trips.
• Sending you booking confirmations, chauffeur assignments, and trip status updates by SMS and email.
• Providing customer support and responding to your requests.

If you provide your mobile number, we use it to send transactional messages about your trips — booking confirmations, chauffeur assignments, and status updates. Message frequency varies based on your bookings. Message and data rates may apply. You can opt out at any time by replying STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers are never sold or shared with anyone for their own marketing.

We do not sell your personal information, and we do not share it with third parties for their marketing purposes. We share information only as needed to provide our services or as required by law:

• With chauffeurs and partner operators assigned to your trip, limited to what they need to complete the service.
• With service providers who process payments or deliver our messages on our behalf, under confidentiality obligations.
• When required by law, legal process, or to protect the rights and safety of our clients, drivers, or company.

Iconic CLS publishes a machine-readable service that lets an AI assistant, acting on your behalf, ask what we run, get a price, and place a booking. This section explains what happens to information that reaches us that way.

• Asking for a price stores nothing. We use the pickup and drop-off to calculate a fare and then discard them. No booking, no enquiry record, and no log of those addresses is kept.
• Addresses sent for a price are passed to our mapping provider to resolve the route, exactly as they are when you book any other way.
• We count requests to protect the service from abuse. That counter is keyed to the calling network (IP) address, holds nothing else about you, and is deleted automatically once it is more than 48 hours old.
• Booking through an assistant creates a real booking, and needs the passenger's name and a mobile number along with the pickup, drop-off, date and time. A flight number, passenger count, and notes for the chauffeur are optional. That information is handled exactly as it is for a booking made by any other means, and the rest of this policy applies to it.
• Payment is taken by our payment processor through a link that a person opens and completes. An AI assistant cannot pay on your behalf, and no card details are ever sent to or stored by us.
• If an assistant has been connected to an existing Iconic CLS account, the bookings it places belong to that account and are visible to the account holder.

The AI assistant itself is operated by another company under its own privacy policy, and anything you type into it is also governed by that policy rather than this one.

We do not sell information received through this service, and we do not use it to train AI models. Questions about it can be directed to support@iconiccls.com.

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to those who need it to serve you.

We retain your information for as long as needed to provide our services, maintain trip and billing records, and meet legal and accounting obligations. You may request deletion of your information where we are not required to retain it.

You may opt out of SMS messages by replying STOP, and you may contact us to update your details or request access to or deletion of your information.

For any questions about this Privacy Policy or your information, contact us at support@iconiccls.com.